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Symptoms
Outlook for Mac does not support Auto-mapping of shared mailboxes. A folder is shared with you If another user has shared an inbox, primary calendar folder, or primary contact folder with you, use this method to open the user's folder. Last year, we announced the rollout of add-ins to Outlook 2016 for Mac in Office Insider. We are now making add-ins available to all Outlook 2016 for Mac customers who have Exchange 2013 Service Pack 1 or higher, or Office 365 or Outlook.com mailboxes. Note The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being.
In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
Cause
This issue occurs because of the presence of duplicate tokens in the keychain.
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
Outlook For Mac Profile Folder
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
![Outlook for mac recreate profile Outlook for mac recreate profile](/uploads/1/2/7/7/127769646/306747733.jpg)
Note
These steps affect all Office applications that use modern authentication.
- Quit Outlook and all other Office applications.
- Start Keychain Access by using one of the following methods:
- Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
- In the search field in Keychain Access, enter Exchange.
- In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
- In the search field, enter adal.
- Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
- In the search field, enter office.
- Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
- Quit Keychain Access.NoteWhen you start Outlook, you are prompted to authenticate.
- You can add a profile picture to Outlook to make sure that people know who you are when they look at your profile.
- Depending on what version of Outlook you have, you can add a profile picture from within Outlook, or through the Microsoft 365 website.
- Visit Business Insider's Tech Reference library for more stories.
Outlook, like all of the programs in Microsoft Office's productivity suite, can display a photo on your user profile. This one profile picture will appear in every Office program that displays your profile.
By default, it simply shows your initials, but you can change it to display any photo you like.
Note, however, that this only applies to Outlook on Windows computers. The Mac version of Outlook doesn't show your profile picture anywhere, and doesn't let you change it.
Here's how to add a profile picture to Microsoft Outlook.
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How to add a profile picture to Outlook
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1. Open Outlook and sign in, and then click 'File' and then 'Office Account.' You should see your profile photo under 'User Information' on the left side of the window.
Create Outlook Profile For Mac
© Dave Johnson/Business Insider You can see your user profile picture on the 'Account' page. Dave Johnson/Business Insider2. If you see a link labeled 'Change' under the photo, click it and then follow the instructions to add or change the photo. That's it – you're done.
3. If there isn't a link there, then click 'Manage Account' on the right side of the window. This will open the Microsoft 365 website in a browser. You may need to sign in again.
4. Click your current profile picture at the top-right of the web page. You should see a larger version of it pop out.
© Dave Johnson/Business Insider Click your profile picture on the Microsoft 365 website to edit the image. Dave Johnson/Business Insider5. Move your mouse over the profile image. You should see a camera icon appear. Click the image.
6. Follow the instructions to change the picture and save your changes.
© Dave Johnson/Business Insider Replace the image and save your changes. Dave Johnson/Business Insider